PPC and online advertising questions
Questions people ask us.
Can’t find yours? Email hello@dumamedia.co.uk and we’ll reply within one working day.
How much does PPC management cost?
With us, it’s from £85 an hour using credits, or from £485 a month on an Always-on plan for one platform. The more credits you buy, the less each hour costs. Your ad budget goes straight to the ad platforms, and we never take a percentage of it.
What is a credit?
One hour of our time. Every service shows how many credits it takes before you buy.
Does the price include what I spend on ads?
No. You pay the ad platforms directly, so your whole budget goes on your ads.
Do you take a percentage of my ad budget?
No. You only pay for our time.
Do credits expire?
Credits you buy as a one-off last 12 months, and we’ll remind you before they expire. Unused hours on a monthly plan carry over to the next month only.
What if I change my mind?
If it’s your first credit purchase, ask within 14 days and we’ll refund any credits you haven’t used. If you cancel an Always-on plan within 14 days, you only pay for the work already done.
Why isn’t the full price list on the website?
Every service has a fixed price in credits, and we share the full list with anyone who asks. Tell us who you are and we’ll email it to you straight away. Clients can see it at any time in their account.
What kind of businesses do you work with?
All sorts, from cafés, pubs and independent shops to online brands and firms that sell to other businesses. We don’t work with trading, investment or brokerage businesses.
How quickly do you reply?
Within one working day. Audits are delivered within five working days of us getting access.
What if a job takes longer than planned?
We’ll tell you before using any extra credits. If a fixed-price job takes us longer than quoted, that’s on us.
What happens when my credits run out?
You can always see your balance in your account. If a job needs more credits than you have, we’ll tell you before we start, and you can top up by as little as one credit. Your ads keep running.
Can you pay the ad platforms for us?
Usually you pay the platforms directly. If you’d rather we handled it, talk to us.
Do you guarantee results?
No one can honestly guarantee results. They depend on your budget, your competitors and changes to the platforms. What we promise is experienced work and a record of every hour.
Who owns the ad accounts?
You do. We set accounts up in your name and use our own partner access.
Will you need my passwords?
Never. You add us as a partner, and you can remove us at any time.
What happens if we stop working together?
Everything stays with you, and we remove our access.
Can I earn by referring clients?
Yes. You’ll get 10% of the fees they pay us in their first six months.
Can my agency resell your services?
Yes. Approved agencies can buy credits at £60 each, with a minimum of 20 a month, and resell them under their own brand.
Still not sure?
Book a free 15-minute call and ask us anything.